Ibet8 Privacy Policy — Malaysia Member Personal Data Protection

Ibet8 ("we", "Platform", "Company") takes the privacy of every individual using our services seriously. This Privacy Policy is designed to provide full clarity and transparency on how we handle your personal data as a member of the ibet8 online betting platform.

We understand that trust is the foundation of our relationship with you. That's why we are committed to ensuring your personal data is collected, used, and protected in accordance with the highest standards of data security and applicable data protection laws.

This policy applies to all information collected when you register an account, use our services, contact the support team, or interact with any part of the ibet8 platform — whether through our website or mobile app.

Please read this Privacy Policy carefully. If you disagree with any part of it, please discontinue use of the platform and contact our support team to close your account.

Ibet8 collects various types of personal data necessary to provide services that are safe, fair, and legally compliant. The data collected is divided into the following categories:

Ibet8 collects personal data through several different methods, depending on how you interact with our platform:

• Account Registration: When you register a new account at ibet8, you provide identity and contact information directly through the registration form.
• KYC Process: When you request a fund withdrawal or reach certain limits, we require identity verification documents as part of the Know Your Customer (KYC) process.
• Financial Transactions: Every deposit and withdrawal you make generates a transaction record that we retain for account management and compliance purposes.
• Platform Usage: Our system automatically records technical and usage data each time you log in and use ibet8 services.
• Support Communications: When you contact our support team via Live Chat, email, or Telegram, those conversations are stored for quality control and reference purposes.
• Cookies & Similar Technologies: The ibet8 website and app use cookies and similar tracking technologies to enhance the user experience and analyse usage patterns.

Ibet8 uses your personal data solely for legitimate purposes necessary to operate the platform. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and manage your ibet8 account, including processing deposits, withdrawals, and balance management.
• Identity Verification (KYC): To verify that you meet the minimum age requirement and confirm your identity as part of our Anti-Money Laundering (AML) compliance programme.
• Fraud Prevention: To identify and prevent fraudulent activity, multi-account use, bonus abuse, and any violations of our terms of service.
• Customer Support: To handle your enquiries, complaints, and support requests more efficiently, based on your account records and interaction history.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including reporting to relevant authorities when required.
• Service Improvement: To analyse usage patterns in aggregate (without identifying individuals) in order to improve the platform, products, and user experience.
• Marketing Communications: To send you promotional notices, bonus offers, and platform updates — provided you have given your consent to receive such communications.

Ibet8 does not sell or rent your personal data to any third party. However, in certain limited situations, we may share your data with the following parties:

• Payment Service Providers: Payment gateways, banks, and e-wallet providers that process your financial transactions. This sharing is limited strictly to the information required to complete the transaction.
• Game Software Providers: Casino and sports game providers integrated with the ibet8 platform. Data shared is limited to game session identifiers and does not include any personal identification information.
• KYC Service Providers: A third-party identity verification platform that helps us verify member documents and identities in real time.
• Legal Authorities: Law enforcement agencies, regulatory bodies, or judicial authorities when we are required to do so by law, warrant, or court order.
• Professional Consultants: Lawyers, accountants, or auditors bound by strict professional confidentiality obligations while performing services on behalf of ibet8.

All third parties we work with are required to sign data processing agreements ensuring they handle your data to a standard of protection equal to or higher than ibet8's own standards.

The security of your personal data is a responsibility we take extremely seriously. ibet8 implements multiple layers of technical and organisational security measures to protect your data from unauthorised access, loss, or misuse:

• End-to-End Encryption: All data transmitted between your device and ibet8 servers is protected with TLS 1.3 encryption, ensuring no one can intercept or read your data in transit.
• Multi-Layer Firewall: Our infrastructure is protected by enterprise-grade firewalls and an intrusion prevention system (IPS) that monitors traffic 24 hours a day.
• Strict Access Controls: Only ibet8 staff with a legitimate job requirement are permitted to access member personal data. All access is logged and audited on a regular basis.
• Two-Factor Authentication (2FA): All internal systems that store or process member data are protected with two-factor authentication for ibet8 staff.
• Regular Security Testing: ibet8 conducts regular penetration testing and security audits by certified third-party security experts.
• Data Encryption at Rest: Personal data stored in our databases is encrypted using AES-256 standards, ensuring the data remains unreadable even if physical servers are accessed without authorisation.

Ibet8 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. The following are our data retention guidelines:

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be associated with your identity.

As a data subject, you have certain rights regarding your personal data that ibet8 is committed to respecting and facilitating:

To exercise any of the above rights, please contact the ibet8 support team via Live Chat or email. We will process your request within 30 business days.

Ibet8 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are critical to platform operations.
• Preference Cookies: To save your preferences such as language, display settings, and game choices, delivering a more personalised experience.
• Analytics Cookies: To help us understand how users interact with our platform in aggregate, enabling us to make meaningful improvements.
• Security Cookies: Used to detect suspicious login attempts, bot activity, and other security threats to protect your account.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the ibet8 platform.

The ibet8 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If you believe your child under the age of 18 has registered an ibet8 account or provided us with personal data, please contact our support team immediately. We will take prompt action to delete the relevant data and close the account.

Ibet8 applies an age verification process during registration and the KYC process to ensure our platform is not accessed by minors. If you are a parent or guardian concerned about your child's online safety, we encourage you to visit the Responsible Gaming us for more information.

Ibet8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal changes, or improvements in how we protect your data.

Any material changes to this Privacy Policy will be communicated to you via:

• A prominent notice on the ibet8 platform homepage
• Notification email to your registered email address
• In-app notice when you log in to your account

Changes will take effect 14 days after notification, giving you sufficient time to review the updated terms. Continued use of the platform after that period will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the ibet8 Data Protection Officer (DPO) team is ready to assist you.

• Live Chat: Available 24/7 directly within the ibet8 platform or app — the fastest way to get immediate assistance.
• Email: [email protected] — typical response time within 2 hours on business days.
• Telegram: Reach our support agents via the official ibet8 Telegram channel for real-time assistance.

For privacy rights requests such as data access, correction, or deletion, please include "Privacy Request" in your message subject line to expedite processing.